Trainee

About

# About the Role Movate is seeking enthusiastic recent graduates for the role of **Trainee** in our Customer Support Operations team. This position is ideal for individuals eager to kick-start their careers in IT support and networking. As a Trainee, you will engage with clients, troubleshooting network issues and ensuring exceptional service delivery. # Key Responsibilities - Respond to customer calls and emails, logging each interaction in the ticketing system. - Diagnose and resolve basic networking problems, including connectivity, IP configuration, and hardware faults. - Perform troubleshooting of Windows operating system issues, software installations, and peripheral devices. - Escalate complex tickets to senior engineers while providing detailed notes and replication steps. - Maintain accurate documentation of solutions and update knowledge-base articles. - Participate in daily stand-ups and share status updates on assigned tickets. - Assist in monitoring network performance using tools like Wireshark and SolarWinds. - Provide voice support, ensuring clear and professional communication with customers. - Collaborate with cross-functional teams to implement fixes and improvements. - Continuously improve technical and communication skills through internal workshops and external study materials. # Requirements - Recent graduate with a degree in IT, Computer Science, or a related field. - Strong communication skills and a passion for customer support. - Familiarity with PC hardware, Windows operating systems, and basic networking principles. - Basic understanding of TCP/IP, DNS, DHCP, VPN, and remote desktop tools. - Willingness to learn and adapt to new technologies. # Benefits - Supportive onboarding program with mentorship opportunities. - Exposure to a diverse client base and real client projects from day one. - Clear career advancement roadmap from Trainee to Manager, with performance-based salary hikes. - Active participation in skill-upgradation programs and internal certifications. - Become part of a vibrant community that values innovation and employee well-being.