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### About the Role Join Tech Mahindra as a Customer Support Executive in our Banking Process. This full-time, permanent role involves handling both inbound and outbound calls to assist customers with their banking queries while delivering exceptional service in line with the bank’s standards. You will work from our office in a rotational shift pattern, enjoy five working days a week, and have two weekly offs. Fresh graduates and candidates with up to two years of experience are welcome to apply, as long as they possess the necessary communication skills and basic computer proficiency. ### Key Responsibilities - Answer inbound customer calls and initiate outbound calls with professionalism. - Understand and resolve banking-related queries, providing accurate information and solutions. - Maintain high standards of phone etiquette and customer service throughout each interaction. - Follow defined process guidelines, scripts, and compliance requirements. - Achieve productivity targets such as call handling time, resolution rate, and quality scores. - Document call details accurately in the CRM system and update customer records. - Stay updated on daily process changes, product updates, and promotional offers. - Participate in regular training sessions and performance feedback loops. - Collaborate with team leads and peers to share best practices and improve overall service quality. ### Requirements - Strong communication skills in English and any of the following languages: Hindi, Tamil, Kannada, or Malayalam. - Basic computer skills, including familiarity with Windows OS, internet browsing, and spreadsheet handling. - Shift flexibility to accommodate rotational shifts. - Previous experience in customer service is a plus but not mandatory; fresh graduates are encouraged to apply. ### Benefits - Opportunity for career advancement from Customer Support Executive to Managerial roles within the BPM division. - Continuous up-skilling and exposure to global banking processes. - A structured learning environment with a robust onboarding program. - Join a prestigious company recognized worldwide for innovation and customer centricity. - Enjoy job stability in a multicultural workplace that fosters personal and professional growth.
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