About
## About the Role Oracle is a global technology leader that provides cloud, database, and enterprise software solutions to millions of customers worldwide. With a presence in over 175 countries, Oracle has built a reputation for innovation, reliability, and customer-centricity. Our Bengaluru hub is a key center for support, services, and product development, attracting top talent from across India. The Customer Service Coordinator role is designed for freshers and early-career professionals who are passionate about helping users solve technical challenges. As a coordinator, you will be the first point of contact for customers seeking assistance with product access, account management, configuration, and general technical troubleshooting. You will handle queries via phone, email, and web-based support channels, following established procedures and leveraging available resources to resolve issues efficiently. ## Key Responsibilities - Responding to customer inquiries in a timely and professional manner. - Troubleshooting technical problems using diagnostic tools and knowledge bases. - Documenting all interactions and resolutions in the ticketing system. - Escalating complex issues to specialized technical teams. - Assisting with onboarding new and existing users. - Collaborating with cross-functional teams to improve support processes. - Maintaining a high level of customer satisfaction and service quality. - Participating in continuous learning and training programs. - Contributing to knowledge base articles and FAQs. - Monitoring and reporting on support metrics. ## Requirements - Skills in Customer Service, Technical Support, Troubleshooting, IT Service Desk operations. - Experience with Ticketing Systems, Microsoft Windows, and Technical Communication. - Familiarity with Oracle Cloud services and basic scripting for troubleshooting. ## Benefits - Work in a collaborative environment that values innovation. - Competitive compensation and extensive learning resources. - Opportunities for career growth, including advancement to Senior Support Engineer or Team Lead positions. - Exposure to cutting-edge technologies and a clear career trajectory within a world-renowned organization. - Oracle's commitment to employee growth, diversity, and work-life balance.
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