About
We are looking for a Technical Program Manager (TPM) to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you’ll own the end-to-end delivery lifecycle from scoping and planning through go-live and hypercare, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. Areas of ownership: Project Ownership & Delivery Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile. Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. Customer & Stakeholder Management Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders. Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews. Translate technical complexity into clear business impacts for executive stakeholders. Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. Cross-Functional & Pod Coordination Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability. Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning. Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations. Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths. Methodology & Process Discipline Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects. Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs). Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan. Metrics & Reporting Define and track deployment KPIs, such as: Time to Blueprint, Time to First Agent in UAT, Time to Go-Live Milestone On-Time Rate Defect and incident trends during QA/UAT and Hypercare Report delivery status, risk posture, and mitigation plans to internal and external stakeholders. Contribute data to capacity and utilization models to inform planning and staffing.
Who you are
Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions. Background in professional services or consulting working with enterprise clients. Familiarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP). Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent. Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems). Our Recruiting Process: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
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