About
# About the Role Joveo is a global recruitment marketing platform that leverages AI to help enterprises attract, engage, and convert talent across multiple channels. Since its founding in 2009, the company has rapidly expanded, now serving over 1,000 clients from Fortune 500 firms to dynamic startups. With a strategic hub in Bangalore, Joveo invites ambitious graduates to join its team as a Customer Success – Management Trainee. In this role, you will own a portfolio of client relationships and act as the "CEO of your book of business." You will receive mentorship from experienced Customer Success Managers, while quickly gaining exposure to cross-functional teams, including product, data science, and sales. Your mission will be to ensure client retention, drive platform adoption, and turn satisfied users into enthusiastic brand advocates. # Key Responsibilities - Onboard new clients, guiding them through product setup and initial training. - Monitor usage metrics, identify adoption gaps, and proactively propose solutions. - Conduct regular business reviews with stakeholders to discuss performance and ROI. - Collaborate with Product and Data Science teams to relay client feedback and influence roadmap priorities. - Develop and present expansion proposals, upselling, and cross-selling opportunities. - Create success stories and case studies that highlight measurable outcomes. - Resolve escalations with a consultative, solution-focused approach. - Maintain accurate records in the CRM and generate analytical reports using pivot tables and charts. - Participate in internal knowledge-sharing sessions to continuously improve processes. - Stay updated on industry trends in HR tech, SaaS, and recruitment marketing. # Requirements - Strong analytical skills and proficiency in Excel Pivot Tables and data visualization techniques. - Excellent communication and consulting skills. - Problem-solving mindset with a focus on stakeholder management. - Engagement in continuous learning about HR tech and the recruitment marketing space. - Willingness to adapt and thrive in a fast-paced environment. # Benefits - Opportunity to work in a high-autonomy environment with a supportive team. - Mentorship and exposure to leading experts in the field. - Clear career progression paths to Senior Customer Success Manager, Account Lead, or Product Specialist roles within 2-3 years. - Chance to contribute to innovative SaaS solutions that are reshaping talent acquisition. - Enjoy an inclusive culture that emphasizes learning and development.
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