About
### About the Role GE HealthCare is a world-leading medical-technology and digital-solutions company operating in over 140 countries, committed to creating a world where healthcare has no limits. The Graduate Engineer Trainee (GET) role is situated within the Post-Market Surveillance (PMS) team, which monitors the performance of GE HealthCare products after installation. As a GET, you will gain hands-on experience in a regulated medical-device environment, learning to capture, assess, and close customer complaints while ensuring compliance with global quality and regulatory standards. ### Key Responsibilities - Review and log customer complaints from hospitals, diagnostic centres, and other end-users in accordance with SOPs. - Document complaint details accurately in the Quality Management System (QMS) to ensure traceability. - Perform preliminary assessments of complaints to categorize severity and potential impact on patient safety. - Liaise with Quality, Regulatory, and Technical teams to gather data, test reports, and root-cause analyses. - Support the preparation of complaint investigation reports and closure documentation. - Participate in cross-functional meetings to discuss trending issues and corrective actions. - Follow established QMS procedures, maintain audit-ready records, and contribute to internal audits. - Attend structured training modules on medical-device regulations (ISO 13485, FDA 21 CFR Part 820) and GE’s internal quality processes. - Communicate findings and status updates to global stakeholders clearly and concisely. - Continuously improve your knowledge of GE HealthCare product portfolios and emerging regulatory requirements. ### Requirements - Analytical thinking and attention to detail. - Proficient in Microsoft Office, with basic knowledge of data-analysis tools. - Understanding of medical device regulations and quality management software (e.g., SAP QM, TrackWise) is beneficial. - Demonstrated problem-solving and team collaboration skills. - Strong communication skills for effective stakeholder engagement. ### Benefits - Join a globally recognized brand that heavily invests in employee development. - Exposure to cutting-edge medical technology and opportunity for cross-functional collaboration. - Clear career progression paths within a highly regulated industry. - Mentorship from seasoned professionals and the chance to impact patient safety worldwide, making this role an excellent launchpad for engineering graduates.
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