You'll be part of Amazon's Customer Service team, helping customers with queries about online shopping, identity verification, account security, purchase order support, and more. Our mission is to be Earth’s most customer-centric company, and you’ll play a key role in achieving that goal by being the first point of human contact for customer support.

• Answer customer requests through phone, chat, and email
• Navigate and review solutions in real-time using a variety of tools
• Assist with identity verification and account security concerns as needed
• Help identify and prevent potential fraud or security issues that may impact customer experience
• Problem-solve for customers without reading from a script
• Provide exceptional support and troubleshoot account and shopping issues

• You must be 18 years or older.
• You must have completed 10+2 education (12th grade) — freshers and experienced candidates welcome.
• You must be proficient in English, including the ability to understand and adhere to all job requirements.
• You must be authorised to work in India.

• Medical insurance
• Office perks to suit your needs including 24/7 food and beverage options, games room, and interfaith prayer, lactation and quiet rooms when you need privacy
• Site transportation allowance
• Meal allowance of ₹1,100 Rs/Month
• Night shift premium pay
• Lifestyle benefits and retail discounts through our Amazon Extras program
• Self-directed and instructor-led training to get you up to speed
• Ongoing learning opportunities to develop your skills
• Employee support programs and resource groups