About
You'll be part of Amazon's Customer Service team, helping customers with queries about online shopping, identity verification, account security, purchase order support, and more. Our mission is to be Earth’s most customer-centric company, and you’ll play a key role in achieving that goal by being the first point of human contact for customer support.
What you’ll do
Answer customer requests through phone, chat, and email Navigate and review solutions in real-time using a variety of tools Assist with identity verification and account security concerns as needed Help identify and prevent potential fraud or security issues that may impact customer experience Problem-solve for customers without reading from a script Provide exceptional support and troubleshoot account and shopping issues
Who you are
You must be 18 years or older. You must have completed 10+2 education (12th grade) — freshers and experienced candidates welcome. You must be proficient in English, including the ability to understand and adhere to all job requirements. You must be authorised to work in India.
Perks
Medical insurance Office perks to suit your needs including 24/7 food and beverage options, games room, and interfaith prayer, lactation and quiet rooms when you need privacy Site transportation allowance Meal allowance of ₹1,100 Rs/Month Night shift premium pay Lifestyle benefits and retail discounts through our Amazon Extras program Self-directed and instructor-led training to get you up to speed Ongoing learning opportunities to develop your skills Employee support programs and resource groups
MATCH FREE