You’ll join Amazon’s Customer Service team as the first point of human contact for customers. The role focuses on helping with online shopping, identity verification, account security, purchase order support, and related customer issues.

• Answer customer requests through phone, chat, and email
• Navigate and review solutions in real time using a variety of tools
• Assist with identity verification and account security concerns as needed
• Help identify and prevent potential fraud or security issues that may impact customer experience
• Problem-solve for customers without reading from a script
• Provide exceptional support and troubleshoot account and shopping issues

• Communicate effectively with strong verbal and written skills
• Work comfortably with computers and navigate multiple systems
• Work varying shifts from Monday to Sunday
• Work rotating shifts, including late night, overnight, early morning, afternoon, weekend, and overtime as required
• Be punctual and present for your entire work shifts
• Be fully committed to your customer service role whilst working at Amazon
• Must be 18 years or older
• Must have completed 10+2 education (12th grade)
• Must be proficient in English
• Must be authorised to work in India

• Training provided
• Complete equipment package provided on joining
• Medical insurance
• Office perks including 24/7 food and beverage options, games room, and interfaith prayer, lactation and quiet rooms
• Site transportation allowance
• Meal allowance of ₹1,100 Rs/Month
• Night shift premium pay
• Lifestyle benefits and retail discounts through Amazon Extras
• Self-directed and instructor-led training
• Ongoing learning opportunities
• Employee support programs and resource groups
• Office environment with climate-controlled workspaces
• Business casual dress code