This role is focused on designing and delivering enterprise-grade conversational and voice AI solutions within the Google CCAI ecosystem. The work spans Dialogflow CX, Agentic AI, RAG, and contact center integrations to modernize customer experiences and improve enterprise support operations.

• Design, develop, and implement conversational AI solutions using Google CCAI and Dialogflow CX
• Build multi-turn conversation flows with intents, entities, routes, parameters, and fulfillment
• Translate business and contact center requirements into scalable solution architectures
• Modernize legacy IVR systems into intelligent voice and conversational AI experiences
• Develop Agentic AI, RAG, STT/TTS, APIs, webhooks, and backend integrations
• Troubleshoot complex conversational AI, voice, integration, and production issues
• Collaborate with architects, engineers, product teams, and client stakeholders
• Document architectures, flows, integrations, APIs, and implementation best practices

• 2+ years of hands-on experience in Contact Center AI, Voice AI, or enterprise conversational AI
• Strong hands-on expertise with Google CCAI / Google Customer Engagement ecosystem
• Strong Dialogflow CX experience, including flow design, routing, fulfillment, and multi-turn conversations
• Experience with Agentic AI, Google ADK, RAG, Gemini, Vertex AI, STT/TTS, and backend integration using Python or Node.js
• Ability to explain technical solutions to both technical and non-technical stakeholders
• Strong analytical and problem-solving skills

• Remote Work
• Full Time