About
# About the Role Genpact is a global leader in digitally powered business process management and services. With a presence in over 30 countries, the company helps Fortune 500 enterprises transform their operations through AI, analytics, and automation. The Analyst – Process Analytics role is integral to Genpact’s Commercial Operations. As a fresher analyst, you will collaborate with senior data scientists, sales strategists, and technology teams to turn raw sales and market data into actionable insights, optimizing end-to-end sales processes. # Key Responsibilities - Analyze sales, market, and customer data to uncover trends and provide data-driven recommendations. - Monitor and continuously improve sales processes by identifying bottlenecks and proposing automation solutions. - Collaborate with sales, marketing, and product teams to align on targets, campaigns, and performance metrics. - Design, develop, and maintain dashboards and reports using Excel, Power BI, or Tableau. - Build VBA macros and Excel models to automate repetitive reporting tasks. - Support the implementation and adoption of sales enablement tools (e.g., CRM, sales analytics platforms). - Assist in budgeting, forecasting, and scenario analysis for commercial planning. - Conduct root-cause analysis for performance gaps and suggest corrective actions. - Participate in cross-functional workshops employing design thinking and agile methodologies. - Document process changes and ensure knowledge transfer across teams. # Requirements - Skills in Agile Methodology, Data Analytics, Design Thinking, and Collaboration Tools. - Advanced knowledge of Microsoft Excel, VBA, and VBA Macros. - Familiarity with Power BI, Tableau, SQL basics, and Python for data manipulation. - Experience with agile tools such as JIRA and collaboration platforms like Teams/Slack. # Benefits - Opportunity to be part of an AI-first organization that values learning and upskilling. - Exposure to global clients and cutting-edge technology. - A culture that rewards curiosity, mentorship, and continuous innovation. - Clear growth path from Analyst to leadership roles within Genpact’s AI and Digital Services practice.
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