About
## About the Role Ditto, a fast-growing arm of the Finshots family and backed by Zerodha, is reshaping the Indian insurance landscape. With over half a million newsletter subscribers, Finshots has built a reputation for clear, data-driven financial content. Leveraging that trust, Ditto offers advice-led, customer-first insurance solutions that cut through the noise of traditional sales-heavy or overly academic approaches. The company operates entirely online, allowing it to serve customers across India while maintaining a lean, tech-savvy culture that encourages experimentation and rapid learning. As an Insurance Advisor, you will engage with inbound customers who have expressed interest in insurance guidance. Your primary responsibility is to listen, diagnose needs, explain trade-offs, and recommend suitable policies, ensuring a smooth and confidence-building experience during the purchasing process. ## Key Responsibilities - Respond to inbound customer inquiries via phone or video call. - Conduct thorough needs analysis to understand financial goals and risk appetite. - Explain complex insurance concepts in simple, jargon-free language. - Recommend appropriate insurance products from partnered providers. - Guide customers through the policy selection and purchase process. - Maintain accurate records in the CRM and ensure data integrity. - Follow up post-sale to address any queries and gather feedback. - Continuously update product knowledge through internal training. - Meet monthly advisory and conversion targets while upholding ethical standards. - Contribute ideas to improve the advisory workflow and customer experience. ## Requirements - Great communication skills and empathetic listening. - Strong customer service and consultative sales experience. - Analytical thinking with attention to detail and comfort with ambiguity. - Basic proficiency in CRM usage and other digital tools. - Fluency in English. ## Benefits - Work from anywhere with flexible hours (10 am-8 pm). - Be part of a mission-driven startup backed by reputable investors. - Competitive entry-level salary with health & term insurance, wellness benefits, and menstrual leaves. - Regular offsite events, team activities, and a culture that values empathy, curiosity, and personal growth. - No cold-calling pressure; you’ll only engage with customers who have actively sought help. This role offers a unique blend of customer service, consultative selling, and fintech exposure—perfect for fresh graduates eager to launch a career in insurance advisory.
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