About
IBM Consulting is hiring for a Process Associate role in its Enterprise Operations BPO unit, focused on order management for healthcare clients. The role is a voice-heavy, client-facing position that supports end-to-end order processing, issue resolution, and SLA-driven service delivery in a 24x7 environment.
What you’ll do
Coordinate end-to-end order management activities for healthcare clients Respond to client inquiries via voice calls and email Identify order-related risks or discrepancies and recommend corrective actions Maintain SLA, escalation, and quality adherence Update order records in CRM/ERP systems and ensure data integrity Collaborate with Billing, Logistics, and Clinical Operations teams to resolve issues Generate daily and weekly order and performance reports Support continuous improvement and provide feedback on scripts and SOPs
Who you are
Strong communication and customer service skills Proficiency in MS Office tools including Excel, PowerPoint, and Word Familiarity with CRM/ERP platforms Ability to work under pressure and meet deadlines Analytical thinking and problem-solving ability Flexibility to work rotational shifts, including nights and weekends Healthcare domain knowledge is advantageous
Perks
Work with a globally recognized brand Structured training programs and mentorship Competitive compensation Comprehensive benefits Clear career ladder Exposure to the healthcare domain Culture of diversity, inclusion, and employee well-being
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