Movate is hiring enthusiastic recent graduates for a Trainee role in Customer Support Operations. The role is focused on IT support and networking, with an emphasis on troubleshooting issues, supporting clients, and delivering strong service.

• Respond to customer calls and emails and log each interaction in the ticketing system
• Diagnose and resolve basic networking issues, including connectivity, IP configuration, and hardware faults
• Troubleshoot Windows operating system issues, software installations, and peripheral devices
• Escalate complex tickets to senior engineers with detailed notes and replication steps
• Maintain documentation, update knowledge-base articles, and share status updates in daily stand-ups
• Assist with network monitoring using tools like Wireshark and SolarWinds and provide voice support to customers

• Recent graduate with a degree in IT, Computer Science, or a related field
• Strong communication skills and a passion for customer support
• Familiarity with PC hardware, Windows operating systems, and basic networking principles
• Basic understanding of TCP/IP, DNS, DHCP, VPN, and remote desktop tools
• Willingness to learn and adapt to new technologies

• Supportive onboarding program with mentorship opportunities
• Exposure to a diverse client base and real client projects from day one
• Clear career advancement roadmap from Trainee to Manager, with performance-based salary hikes
• Active participation in skill-upgradation programs and internal certifications
• Vibrant community that values innovation and employee well-being