About
Movate is hiring enthusiastic recent graduates for a Trainee role in Customer Support Operations. The role is focused on IT support and networking, with an emphasis on troubleshooting issues, supporting clients, and delivering strong service.
What you’ll do
Respond to customer calls and emails and log each interaction in the ticketing system Diagnose and resolve basic networking issues, including connectivity, IP configuration, and hardware faults Troubleshoot Windows operating system issues, software installations, and peripheral devices Escalate complex tickets to senior engineers with detailed notes and replication steps Maintain documentation, update knowledge-base articles, and share status updates in daily stand-ups Assist with network monitoring using tools like Wireshark and SolarWinds and provide voice support to customers
Who you are
Recent graduate with a degree in IT, Computer Science, or a related field Strong communication skills and a passion for customer support Familiarity with PC hardware, Windows operating systems, and basic networking principles Basic understanding of TCP/IP, DNS, DHCP, VPN, and remote desktop tools Willingness to learn and adapt to new technologies
Perks
Supportive onboarding program with mentorship opportunities Exposure to a diverse client base and real client projects from day one Clear career advancement roadmap from Trainee to Manager, with performance-based salary hikes Active participation in skill-upgradation programs and internal certifications Vibrant community that values innovation and employee well-being
MATCH FREE