As a Networking Managed Services Engineer (L1), you will support the networking backbone for client environments in an entry-level, client-facing role. The work centers on monitoring, first-line incident resolution, routine maintenance, ticket handling, and occasional support for automation, project delivery, and disaster-recovery activities.

• Monitor client networks and infrastructure using NOC dashboards and alerting tools
• Investigate and resolve first-line incidents using SOPs and knowledge-base articles
• Perform routine maintenance such as patching, configuration changes, and firmware upgrades
• Log activities in ITSM systems and manage ticket handovers accurately
• Identify recurring issues and propose automation or process optimisation solutions
• Support project-related configuration roll-outs, documentation, and disaster-recovery testing

• Proficiency in network monitoring and ITSM ticket handling
• Familiarity with Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet, Cisco Nexus, ASR, ISR, Cisco ACS, ISE, and Meraki
• Understanding of routing protocols including BGP, OSPF, and EIGRP
• Strong troubleshooting, communication, and collaboration skills
• Adaptability to diverse client environments and a willingness to learn continuously

• Structured learning programs and mentorship from experienced industry professionals
• Exposure to Fortune 500 client environments
• Opportunities for career progression to L2/L3 networking specialist roles, solution architecture, or project management
• Competitive compensation packages and performance-linked bonuses
• Supportive hybrid work culture with a balance between Bangalore office and remote work