Oracle is hiring a Customer Service Coordinator in Bengaluru to support users with product access, account management, configuration, and general technical troubleshooting. The role is aimed at freshers and early-career professionals who want to build a career in customer support within a global technology company.

• Respond to customer inquiries promptly and professionally
• Troubleshoot technical issues using diagnostic tools and knowledge bases
• Document interactions and resolutions in the ticketing system
• Escalate complex issues to specialized technical teams
• Assist with onboarding new and existing users
• Collaborate with cross-functional teams to improve support processes

• Skills in customer service, technical support, troubleshooting, and IT service desk operations
• Experience with ticketing systems, Microsoft Windows, and technical communication
• Familiarity with Oracle Cloud services and basic scripting for troubleshooting
• Passion for helping users solve technical challenges
• Willingness to participate in continuous learning and training

• Work in a collaborative environment that values innovation
• Competitive compensation and extensive learning resources
• Opportunities for career growth to Senior Support Engineer or Team Lead
• Exposure to cutting-edge technologies and a clear career trajectory
• Commitment to employee growth, diversity, and work-life balance