About
Oracle is hiring a Customer Service Coordinator in Bengaluru to support users with product access, account management, configuration, and general technical troubleshooting. The role is aimed at freshers and early-career professionals who want to build a career in customer support within a global technology company.
What you’ll do
Respond to customer inquiries promptly and professionally Troubleshoot technical issues using diagnostic tools and knowledge bases Document interactions and resolutions in the ticketing system Escalate complex issues to specialized technical teams Assist with onboarding new and existing users Collaborate with cross-functional teams to improve support processes
Who you are
Skills in customer service, technical support, troubleshooting, and IT service desk operations Experience with ticketing systems, Microsoft Windows, and technical communication Familiarity with Oracle Cloud services and basic scripting for troubleshooting Passion for helping users solve technical challenges Willingness to participate in continuous learning and training
Perks
Work in a collaborative environment that values innovation Competitive compensation and extensive learning resources Opportunities for career growth to Senior Support Engineer or Team Lead Exposure to cutting-edge technologies and a clear career trajectory Commitment to employee growth, diversity, and work-life balance
MATCH FREE