As a Business Analyst at Spyne, you’ll work closely with Customer Success, Onboarding, Operations, Product and Leadership teams to help them make better decisions using data. You’ll analyze business performance, build dashboards, automate reporting, and identify opportunities to improve customer experience and operational efficiency. AI will also be a big part of the role, with a focus on using tools to work faster and build simple internal solutions.

• Partner with Customer Success, Onboarding and Operations teams to understand business problems.
• Build dashboards that help teams track performance and make decisions.
• Analyze data to identify trends, bottlenecks and improvement opportunities.
• Write SQL queries to extract and analyze data.
• Use Python and Excel to automate reports and recurring tasks.
• Define and track key business metrics.
• Perform root cause analysis and support experiments to improve business outcomes.
• Present insights in a clear and simple way to stakeholders.
• Build self-serve dashboards using Tableau, Power BI or Metabase.
• Work with Product, Engineering and Business teams to improve processes.
• Use AI tools to analyze data faster, automate workflows, and build simple internal tools or prototypes.

• 1–3 years of experience in Business Analytics, Data Analytics or Business Intelligence.
• Strong SQL skills.
• Good knowledge of Excel and Python.
• Experience with Tableau, Power BI, Metabase or similar dashboarding tools.
• Strong analytical and problem-solving skills.
• Ability to explain data and insights in a simple way.
• Comfortable working with different teams and stakeholders.
• Curious, proactive and willing to take ownership.
• Interest in using AI to improve the way work gets done.

• Location: Gurgaon (on site)
• Timings: 6PM - 03AM (US Business Hours)
• Work on products that are solving real business problems using AI.
• Be part of a fast-growing company backed by leading investors.
• Take ownership from Day 1 and see your work create real impact.
• Learn by working closely with experienced product, engineering and business teams.
• Grow quickly in a high-performance environment.