About
Join Tech Mahindra as a Customer Support Executive in a banking process, handling inbound and outbound customer calls. The role focuses on resolving banking queries, delivering accurate information, and maintaining service quality aligned with bank standards.
What you’ll do
Answer inbound customer calls and initiate outbound calls professionally Resolve banking-related queries with accurate information and solutions Maintain strong phone etiquette and customer service standards Follow process guidelines, scripts, and compliance requirements Document call details in the CRM and update customer records Stay updated on process changes, product updates, and promotional offers
Who you are
Strong communication skills in English and any one of Hindi, Tamil, Kannada, or Malayalam Basic computer skills, including Windows OS, internet browsing, and spreadsheet handling Shift flexibility for rotational shifts Fresh graduates or candidates with up to 2 years of experience Customer service experience is a plus but not mandatory
Perks
Full-time, permanent role Five working days a week with two weekly offs Rotational shift pattern Opportunity for career advancement within the BPM division Continuous up-skilling and exposure to global banking processes Structured learning environment with robust onboarding Job stability in a multicultural workplace
MATCH FREE