Join Tech Mahindra as a Customer Support Executive in a banking process, handling inbound and outbound customer calls. The role focuses on resolving banking queries, delivering accurate information, and maintaining service quality aligned with bank standards.

• Answer inbound customer calls and initiate outbound calls professionally
• Resolve banking-related queries with accurate information and solutions
• Maintain strong phone etiquette and customer service standards
• Follow process guidelines, scripts, and compliance requirements
• Document call details in the CRM and update customer records
• Stay updated on process changes, product updates, and promotional offers

• Strong communication skills in English and any one of Hindi, Tamil, Kannada, or Malayalam
• Basic computer skills, including Windows OS, internet browsing, and spreadsheet handling
• Shift flexibility for rotational shifts
• Fresh graduates or candidates with up to 2 years of experience
• Customer service experience is a plus but not mandatory

• Full-time, permanent role
• Five working days a week with two weekly offs
• Rotational shift pattern
• Opportunity for career advancement within the BPM division
• Continuous up-skilling and exposure to global banking processes
• Structured learning environment with robust onboarding
• Job stability in a multicultural workplace