About
Uservox is building AI-driven voice bots for customer support and sales, with a focus on conversations that learn, empathize, and resolve. This role is centered on creating, testing, and improving voice flows so the product feels natural, safe, and effective for users.
What you’ll do
Design and build AI-driven voice flows for different use cases Test voice flows across multiple scenarios to find bugs, inconsistencies, and failure points Review and optimize prompts to improve comprehension, edge-case handling, and fallback responses Develop and refine guardrails to prevent harmful, inappropriate, or out-of-scope interactions Work with product managers, engineers, and UX teams to iterate on designs and fixes Create and maintain documentation for voice flows, test cases, and resolved issues
Who you are
Strong communication and interpersonal skills Basic understanding of customer support and sales technology Experience with voice agent technology is a plus Proactive, goal-oriented, and self-motivated
Perks
Remote work policy: onsite or remote Hires remotely in: Everywhere Visa sponsorship: not available Relocation: allowed
MATCH FREE